We hope these frequently asked questions can help you with placing your order.
All orders are processed after payment has been confirmed. Orders are processed within 2 business days from 8:00 AM-3:00 PM, Monday to Saturday. Orders placed on Sundays or holidays will be considered orders placed on the next business day.
You will be notified via text or email with your tracking number once your package has been picked-up by our courier. After which, control of your package's arrival is turned over. For shipments across the Philippines: Standard and COD shipments usually take anywhere from 2 to 5 business days depending on your location. Express shipments usually take 1-3 business days.

We accept PayPal Express Checkout, BDO/BPI Bank Deposit, PAYO Cash-on-Delivery (COD), and Dragonpay.

With PayPal Express Checkout you may pay with your debit card/bank account or use any of the following credit cards:

  • Visa
  • MasterCard
  • Discover
  • American Express

With Dragonpay you can pay via online banking or over the counter banking at:

  • Banco de Oro (BDO)
  • Bank of the Philippine Islands (BPI)
  • Metrobank
  • Rizal Commercial Banking Corp (RCBC)
  • Chinabank
  • EastWest Bank (EWB)
  • Landbank
  • Maybank
  • Philippine National Bank (PNB)
  • Security Bank
  • United Coconut Planters Bank (UCPB)
  • Unionbank

You can also pay over the counter at:

  • Bayad Centers
  • LBC Branches
  • SM Payment Counters
  • Robinsons Department Stores
  • Cebuana Lhuillier
  • M.Lhuillier
  • ECPay Partners

For step-by-step instructions visit: https://www.dragonpay.ph/buyers

With PAYO, we offer Cash-on-Delivery (COD) nationwide. If you wish to pay COD for your order, first select the COD option for either Metro Manila or Provincial in Shipping Method. Next, select the Cash-on-Delivery option in Payment Method, you agree to pay in full amount and accept all items included in the invoice.

Please remember to prepare the exact amount as payment for your order; our delivery personnel do not carry change. Our courier partner will get in touch via SMS confirming your delivery details, prior to processing your order. Please reply to confirm your order.

Upon checkout, those with promotional discount codes or special reseller discount codes can apply their code by entering it into the Discount field.

On desktops the Discount field is found on the right side of the screen:

On mobile, you must click the "Show order summary" button to reveal the drop down form containing the discount field as seen here:

If you are located in the countries listed on our Shipping Information page we suggest refreshing the page and double checking if you've placed all your information correctly on the Customer Information Form during check-out. If the problem persists, please contact us.

Those located outside of the aforementioned countries, please email us at shop@papemelroti.com so we can manually arrange for shipping to your country.

The customer is responsible for providing correct and complete delivery details. Kindly keep in mind that the use of abbreviations is highly discouraged. If delivery was not completed due to erroneous details, the customer will be charged for re-delivery to correct address.

We try our best to ensure that all products are properly wrapped to prevent breakage. In case of receipt of damaged items, please report this to us within 24 hours of receiving your order.
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